Shipping policy

  1. Shipping Methods and Timelines: We offer standard and expedited shipping options for domestic and international orders. Standard shipping typically takes 5-7 business days for domestic deliveries and 7-14 business days for international deliveries. Expedited shipping delivers within 2-3 business days domestically and 5-7 business days internationally.

  2. Processing Time: Orders are processed within 1-2 business days. Please note that processing may take longer during peak seasons or due to unforeseen circumstances.

  3. Shipping Costs: Shipping costs are calculated based on the destination and the weight of the package. Customers can view the shipping costs at checkout before completing their purchase.

  4. Order Tracking: Tracking information will be provided once the order has been shipped. Customers can track their orders using the provided tracking number through our website or the carrier's website.

  5. Customs and Duties: International customers are responsible for any customs duties, taxes, or fees levied by their country's customs authorities. We are not responsible for any delays or additional charges incurred due to customs clearance processes.

  6. Shipping Restrictions: We currently do not ship to PO boxes or APO/FPO addresses. Certain items may also be restricted from international shipping due to customs regulations.

  7. Lost or Damaged Shipments: In the event of a lost or damaged shipment, please contact our customer support team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure a satisfactory outcome for the customer.

  8. Returns Due to Incorrect Address: Customers are responsible for providing accurate shipping information. In the event that an order is returned to us due to an incorrect address provided by the customer, we will contact the customer to arrange reshipment. Additional shipping charges may apply.

  9. Holiday Shipping: During holiday seasons, shipping times may be longer than usual due to high order volumes and carrier delays. We recommend placing orders well in advance to ensure timely delivery.

  10. Contact Information: If you have any questions or concerns regarding our shipping policy, please contact us through our customer support portal on our website.

This policy is subject to change at any time without prior notice. Please refer to our website for the most up-to-date information regarding shipping.